5 Best Practices of Freight Transport Companies
In a highly competitive industry, following time-honored practices is crucial. Not only does it enable a company to be efficient, but it can also guarantee growth and profit. Yes, there’s no denying that providing quality goods and services is one great way to generate leads. However, that is only the beginning; as you may already know, there’s more to business than merely raising brand awareness.
In transportation, one of the major stumbling blocks to a company’s success is its lack of awareness in environment-related issues and practices. Nowadays, the environmental impact of a company is a big factor in shaping its overall reputation. It may be hard to believe, but environmentalists, who may or may not be your clients, can make or break your company with just one review.
With that, here are 5 practices that every Brisbane freight transport company should always abide by:
1. Maintain vehicles regularly.
Keeping your vehicles eco-friendly is important for clients who have a strong affinity for nature. It encourages them to build their confidence and place their trust in you. The only way to ensure this is through proper maintenance of your vehicles. A well-maintained vehicle limits the fumes and residues it releases as it travels along the road, leaving a smaller carbon footprint on the environment. Regular checkups and tune-ups are some of the most effective ways to make sure a vehicle remains at its peak before it is deemed bad for the environment.
Besides, environmentalists are likely to recommend companies that abide by government standards on emissions. Apart from that, being environment-friendly not only puts your company on the good side of environmentalists and government leaders, it also shows that you genuinely watch out for the effects of your operations and cares about who gets affected.
2. Save on fuel.
Fuel consumption is, without a doubt, one of the most important things a freight transport company must consider before and during operations. Being economical with fuel does not mean that a company has to sacrifice its performance; it only needs to be as prudent and careful as possible when it comes to consuming fuel.
Here are some common practices to save on fuel:
- Take care of the vehicles. As we’ve already established, regular maintenance prevents a vehicle from creating problems that cause inefficiency with fuel.
- Take shortcuts where possible. Fuel consumption can also be reduced by taking the fastest route towards a destination, as compared when taking the shortest route. Unsurprisingly, idling a vehicle burns fuel at a rapid rate.
- Do not drive above the speed limit. Maintaining a decent speed within the speed limit helps with fuel efficiency as the vehicle does not unnecessarily burn fuel as it moves.
- Limit air conditioning usage. Smart usage of the vehicle’s air conditioning saves excess fuel when the air conditioning is turned off.
A company may still provide excellent services and work at maximum operations even with the least rate of fuel consumption. It just has to follow simple tips such as staying within the speed limit, keeping a vehicle in top condition, not overloading a vehicle with weight over the vehicle’s recommended cargo weight, and choosing the route at which the vehicle has the least amount of time on the road toward its destination. Saving fuel not only reduces the company’s cost for operations; it also gives the company proper recognition from environmentalists, both civilian and government officials.
3. Comply with trade regulations, standards and requirements.
Performing operations in the most profitable way possible is definitely going to bring a company large amounts of revenue. But performing within the standard set by the government forges the reputation of a company and keeps it within the government’s good graces. It’s true that working with a clean conscience or within the given standards may not bring as much revenue as those doing otherwise. Still, you can take solace in the fact that you are setting a good example to your employees and others in the industry.
Similarly, customers nowadays are smart and more considerate enough not to patronize companies that refuse to comply with trade regulations and government standards.
4. Keep a positive culture at work.
Companies regularly interact with others such as one-time customers or regular clients. Thus, it behooves every business leader to educate employees on how to interact and display good decorum not only around the clients but also towards each other in order to create a good and positive work atmosphere. Further, certain employees such as drivers, customer service representatives, and front desk employees are at the frontline and are the ones who come into contact the most with clients. Obviously, clients desire quality service from a company, and a huge part of which is smooth interaction between themselves and the staff whenever they inquire and transact.
This means that honing the interaction skills of the employees smoothens and formalizes the communication between themselves as well as the clients. Developing their personal skills also helps with how the clients see what kind of service they will be receiving from the company and how the company will handle complaints.
5. Nurture relationships with clients and officials.
Building good relationships with clients is good for your company because once a client becomes regular, steady profit increases as they already have a preference for your company over others. Trust is also a big deal in running a company, especially when clients know whom they could place their trust in when it comes to the parcels they want to get delivered. It strengthens both personal and business relations between your company and the client.
A good and professional relationship between a company and the government is also an ideal thing to have because a company may operate more smoothly and more effectively when it is in good terms with the standards and regulations set by the governing body.
Holding up to a company’s rules and regulations preserves the trust between the company and clients or the government. Keeping employees in check in order to comply with the standards of the company also gives trust to clients that wish to transact with the company. Committing to what the company advertises builds better relationships and furthers the growth of the company.
Lastly, trust is also seen as a way for a company to keep its operations within its total control because of how both clients and government sees how fit the company is to run without external interference. It is a requirement for clients to be able to entrust their parcels’ transport through a company’s standard of operation. Trust is difficult to earn for a company, but as trust is earned, it is also easily lost by simple management and operational mistakes.
Get in contact now with us at Farlow Transport and inquire how this Brisbane freight service company can prove that we only provide excellence in service.